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#95126: "Disconnected from Server, week after week after week"

fixed: L'errore è stato corretto

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#	Status	Votes	Game	Type	Title	Last update

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4 Aug 2023 15:50 • JoysJoy • L'errore non è stato ancora riprodotto dagli sviluppatori:

This problem is now on Day 3 without changing, but it has happened for many days in the last few months and really really needs addressing.

4 Aug 2023 15:52 • JoysJoy • L'errore non è stato ancora riprodotto dagli sviluppatori:

imgur.com/a/BbYE9Qr

4 Aug 2023 16:04 • Fitz_of_Rage • L'errore non è stato ancora riprodotto dagli sviluppatori:

I'm experiencing the same issues. It was happening last night at 2300 (UTC-5). Things were working normally this morning until 945 (UTC-5) when the issue started again. This affects both mobile and desktop. This is the 5th time I've had this issue in the last month, and it has been intermittent.

4 Aug 2023 16:06 • Albatraous • L'errore non è stato ancora riprodotto dagli sviluppatori:

This has been happening to myself the past few days. Mostly after 13PM GMT

4 Aug 2023 16:08 • FaeRowan • L'errore non è stato ancora riprodotto dagli sviluppatori:

I am getting "move recorded, waiting for update" every single turn based game I am in. I need to refresh the page.

I am playing on the app on an android

4 Aug 2023 16:09 • Albatraous • L'errore non è stato ancora riprodotto dagli sviluppatori:

Seems to be if you refresh the moves are then shown, so likely an issue with the screen update.
Noticed when playing Can't Stop, it seems the logic is failing with Rolling new dice, as the options on my 1st throw were the only options going forward, even when I had spare tokens for other tracks.

4 Aug 2023 16:11 • tabicat • L'errore non è stato ancora riprodotto dagli sviluppatori:

This has been happening to me since yesterday, on multiple devices.

4 Aug 2023 16:12 • Josh390 • L'errore non è stato ancora riprodotto dagli sviluppatori:

After taking an action on every game, I receive the following notice and it never progresses unless I refresh the browser. This occurs on desktop and mobile.
"Move recorded, waiting for update..."

4 Aug 2023 16:13 • Grrreg • L'errore non è stato ancora riprodotto dagli sviluppatori:

This has been happening to me as well, off and on, for the past few days. I am on Chrome for iOS.

4 Aug 2023 16:17 • nobby_84 • L'errore non è stato ancora riprodotto dagli sviluppatori:

Same as others that have commented. Having to refresh after every single action on any game for the past week for me. Getting to be not worth my time.

4 Aug 2023 16:18 • tabicat • L'errore non è stato ancora riprodotto dagli sviluppatori:

This also affects the chat window. I don't see new messages unless I reload the page.

4 Aug 2023 16:28 • jjfoley • L'errore non è stato ancora riprodotto dagli sviluppatori:

Started 2-3 days ago. Now happens for every move I make, across all games. Includes middle steps, so if a choice needs to be made as a result of an action, Shift+R (on MacOS for the desktop app) or F5/refresh icon (on Chrome) is required for each interim step.

4 Aug 2023 16:30 • JoysJoy • L'errore non è stato ancora riprodotto dagli sviluppatori:

I also can't see messages after sending them. Perhaps they are also stuck in the server?

4 Aug 2023 16:35 • Yellow_Snow • L'errore non è stato ancora riprodotto dagli sviluppatori:

I am seeing this in every single turn-based game today. Some games are barely playable, after having to hit refresh multiple times per turn (everytime I see "Move recorded, waiting for update..."), some (like Luxor) won't work at all, when some of the information is lost when refreshing page and the game is stuck.
Chrome on Windows 10. Seeing the exact same behavior on Android.

Example game: boardgamearena.com/10/luxor?table=403778592

4 Aug 2023 16:36 • yowzah1 • L'errore non è stato ancora riprodotto dagli sviluppatori:

Started yesterday, August 3, 2023, for me, and ongoing. Extremely annoying, enough so that I invoked a time joker for 4 days and will put BGA away for awhile until this is fixed. If it's not fixed, this will be a deal breaker.

4 Aug 2023 16:39 • LadySan • L'errore non è stato ancora riprodotto dagli sviluppatori:

In both real time and turn based games, once I make a move it says "Sending move to server..." but in order for the move to register on my screen, I have to hit refresh. The same is true to see if my opponents have taken a turn. The same is true to send messages or to see if messages have been updated.

This is happening in every game I am or have played today Friday August 4, 2023.

4 Aug 2023 16:39 • yowzah1 • L'errore non è stato ancora riprodotto dagli sviluppatori:

Forgot to include my tech details. I'm on a macbook pro, Ventura 13.3, Chrome 115.0. "Move recorded, waiting for update..." after every action, and need to refresh page to take the next step.

4 Aug 2023 16:46 • aluap_marie • L'errore non è stato ancora riprodotto dagli sviluppatori:

I have to refresh between everything. It makes some games really difficult to play and is all around annoying. It says, "Move recorded waiting for update..." and doesn't ever update until I refresh.

4 Aug 2023 16:47 • GTSchemer • L'errore non è stato ancora riprodotto dagli sviluppatori:

Admins know and are investigating -- it requires a refresh every AJAX call.

4 Aug 2023 16:48 • GTSchemer • L'errore non è stato ancora riprodotto dagli sviluppatori:

Server admin says the refresh issue should now be fixed.

5 Aug 2023 18:48 • Ourob09 • L'errore non è stato ancora riprodotto dagli sviluppatori:

J'ai un message "Déconnecté du serveur de jeu!" depuis ce matin. J'ai essayé de réinitialiser le navigateur, cache, cookies, historique, etc... Rien n'y fait!

5 Aug 2023 18:49 • Ourob09 • L'errore non è stato ancora riprodotto dagli sviluppatori:

J'ai oublié de préciser : Firefox v116.0.1.

6 Aug 2023 15:26 • Fitz_of_Rage • L'errore non è stato ancora riprodotto dagli sviluppatori:

Experiencing this issue again. 8/6/23 @ 9:25 (UTC-5)

6 Aug 2023 23:50 • Fitz_of_Rage • L'errore non è stato ancora riprodotto dagli sviluppatori:

Happening again today. 17:45 (UTC-5)

6 Aug 2023 23:55 • crowdog • L'errore non è stato ancora riprodotto dagli sviluppatori:

Hello,
When I play any game, my action (move) doesn't validate! It says "move saved. Waiting for update"... and nothing happens! I have to press "F5" every time to validate my move.
At "luxor", I can't play my turn even if I press F5.
Is this a bug? Or what should I do on my PC to remedy the situation?
I'd like to point out that I've tried this with two different browsers (Chrome and Edge) and the problem is the same. I'd like to point out that both my browsers are up to date.
Thanks for the answer.
Kind regards

Hello,
Lorsque je joue à n'importe quel jeu, mon action (coup) ne se valide pas ! il est indiqué "coup enregistré. Attente de mise à jour"... et il ne se passe rien ! Je dois chaque fois appuyer sur "F5" pour mon tour se valide.
A "luxor" même en appuyer sur F5 je ne sais plus jouer mon tour de jeu.
S'agit-il d'un bug ? ou sinon que dois-je faire au niveau de mon pc pour remédier à cette situation ?
Je précise que j'ai essayé avec deux navigateurs différents (Chrome et Edge) et que le problème est le même, je précise que mes deux navigateurs sont à jour.
Merci pour la réponse.
Bien à vous,

6 Aug 2023 23:59 • GTSchemer • L'errore non è stato ancora riprodotto dagli sviluppatori:

Confirmed, same problem has happened again today (August 6).

7 Aug 2023 00:10 • kimaj82 • L'errore non è stato ancora riprodotto dagli sviluppatori:

This just started for me today.

I am getting "move recorded, waiting for update" every single turn based game I am in. I need to refresh the page anytime I do anything, which can be 3-4 times per turn in my current game. (Burgundy)

I am playing on a tablet in the Silk Browser.

7 Aug 2023 00:21 • DebbieMJ • L'errore non è stato ancora riprodotto dagli sviluppatori:

same issue as reported by others on all my turn-based tournament games - only way to make the moves take effect is a refresh after every move...games are also not notifying when it's my turn in spite of leaving the browser(s) open...I'm hopeful that any negative karma incurred during this period due to inadvertent time outs will be retrospectively removed...?

7 Aug 2023 00:27 • Chreotho • L'errore non è stato ancora riprodotto dagli sviluppatori:

Same thing happened to me a couple of days ago, but today it is worse.
Instead of recording my move and requiring a refresh to see it, now it "says" Move recorded but if I refresh it goes back to the beginning of the phase as if I hadn't done anything.

Race for the Galaxy
Place a development

Mobile chrome Android.

7 Aug 2023 00:32 • Elonka • L'errore non è stato ancora riprodotto dagli sviluppatori:

Same issue for me, using Chrome on Windows. Earlier today I kept getting "disconnected" errors (even though the game seemed to be playing fine). Then over the last hour or so, when playing turn-based games I get stuck in "Move recorded, waiting for update" and have to refresh the webpage after every move in order to progress. Which takes some fortitude!

Especially perplexing is that when I go to boardgamearena.com/serverstatus it banners, "The service is normal right now," when it clearly isn't. Often when I move between the "Number of moves played / games played / time spent" tabs, it shows the number of moves data, but the other two tabs just show up as blank. Then they come back, then they disappear again.

In checking "Number of moves" I see data for all the servers except for Server 1, which just shows as blank. I can't get any data on it, even when changing the timeframe to previous week/month/etc.

Looking at the other servers and comparing over the last week, it does look like we're coming off of normal peak usage, so it's my hope that as things lighten up, things will return to normal.

I do echo the request by some others above, it would be nice if there were a banner at the top of the BGA webpage (or maybe under News?) that says there is a slowdown and that the devs are aware of it and actively working the problem. Good luck!

7 Aug 2023 00:40 • figtree13 • L'errore non è stato ancora riprodotto dagli sviluppatori:

For the past 12 hours or so I'm getting stuck at "move recorded, waiting for update" on both Windows (Chrome) and mobile (Chrome on Android).

7 Aug 2023 08:51 • lordalx • L'errore è stato confermato dagli sviluppatori:

Such behavior is a consequence of a transient network issue on one of the servers.

With our hosting provider, we are working to fix this at the moment, and we are closely monitoring the situation.

7 Aug 2023 14:10 • lordalx • L'errore è stato confermato dagli sviluppatori:

A network maintenance occured this morning (CEST), I home this should have solved the current incident, but we'll keep it under close monitoring for a week at least

9 Aug 2023 13:11 • sesc • L'errore è stato confermato dagli sviluppatori:

Problem seems to be back. A few minutes ago I tried to play some rounds in my turnbase games and after each input I had to press F5 to reload the updated game page showing my move before I could continue with the next action.

9 Aug 2023 13:12 • gsmatthijs • L'errore è stato confermato dagli sviluppatori:

For me the problem has also returned

9 Aug 2023 13:26 • anzzzz • L'errore è stato confermato dagli sviluppatori:

Stuck on "Move recorded, waiting for update", when refreshing the page, it does not record the points gained during that move.

9 Aug 2023 13:28 • Albatraous • L'errore è stato confermato dagli sviluppatori:

Problem is back. F5 solves the issue, but have to do this for every, single, move.

9 Aug 2023 13:55 • mangepatate • L'errore è stato confermato dagli sviluppatori:

I have the same problem, would it be on smartphone through the app or on computer with my netbrowser (Firefox or Safari). It's becoming really annoying !

9 Aug 2023 14:06 • Burning_Tyger • L'errore è stato confermato dagli sviluppatori:

Same here in my Railways of the World game. Every time i click something, it states "Move recorded, waiting for update", and it remains there indefinitely.

Screenshot:
photos.app.goo.gl/T3SSywYdTRPKbXJN9

Sometimes if I then refresh, it will move to the next state. But currently, while trying to deliver a good, it's not advancing. Refreshing requires I attempt the move again. It seems it is not possible to advance the turn until this issue is alleviated or resolved.

Thank you for your efforts to resolve this issue.

9 Aug 2023 14:23 • bagpiper20 • L'errore è stato confermato dagli sviluppatori:

Table #405193082
Move #59

Unable to use the paddock function in kingdom builder. After I select the tile I want to use the paddock on, I get "move recorded, waiting for update". If I refresh the page the tile is unselected.

19 Sep 2023 11:15 • lordalx • L'errore è stato corretto:

this has been fixed and works properly from now on

2 Jan 2024 23:33 • runnaman • L'errore è stato corretto:

This issue still occurs when connected to my work's internet. Using the same devices at home or on 5G, I can take turns as normal. I'm not sure if it's something about this specific internet causing the disconnect or if it's something with the BGA servers.

8 Jan 2024 03:53 • TheTTT • L'errore è stato corretto:

This issue started occurring today. Every action requires a screen refresh.

8 Jan 2024 05:09 • jesslc • L'errore è stato corretto:

It was working normally for months but it has just started happening to me again this morning. I have to refresh the browser after every single move again

8 Jan 2024 08:02 • stationary • L'errore è stato corretto:

This started happening for me again on the morning of 7 January, on all tables. Looks like it is consistently broken when connected through wifi (desktop or mobile app), but works correctly using the app over cellular data (same device).

8 Jan 2024 23:24 • Timberline • L'errore è stato corretto:

I have been getting this issue for the past 2 days, where every action I take I have to refresh in order to progress.

9 Jan 2024 02:42 • joeybee420 • L'errore è stato corretto:

I have been having this issue as well the past 2 days at least when using the BGA site on my computer. Seem to work okay on mobile app

9 Jan 2024 06:52 • ITrust • L'errore è stato corretto:

Unfortunately, despite the inform that the bug was fixed, like many other users here I am also still facing the original issue where every move in turn based games requires a page refresh to update the game board.

9 Jan 2024 23:22 • Zoe Ripley • L'errore è stato corretto:

I'm also having this issue today. Need to refresh the page after every movement to progress.

10 Jan 2024 07:21 • Pryorblackwood • L'errore è stato corretto:

I have the same problem! Since yesterday I cannot make a single move without having to refresh the page! Also I cannot see anything written in any chat without having to refresh.

15 Jan 2024 22:11 • blackrat • L'errore è stato corretto:

Same issue today. Was intermittent yesterday, but constantly today I have to refresh to move on.

16 Jan 2024 03:21 • lanire • L'errore è stato corretto:

Also seeing this

16 Jan 2024 05:45 • Matt in the Hat • L'errore è stato corretto:

It's back again. "Move recorded, waiting for update..." and nothing more until refresh.
And I bet all the refreshes increase the load on the servers.

16 Jan 2024 06:31 • nanojluc • L'errore è stato corretto:

I have the same issue each move. I need to refresh (f5) at each clic.

16 Jan 2024 07:40 • sphyle • L'errore è stato corretto:

I also need to refresh every move, this is really annoying for games which needs high clicks.
Also chat is not updated until the page is refreshed.

16 Jan 2024 23:23 • runtly • L'errore è stato corretto:

I have been having this problem all day today both on mobile and desktop

17 Jan 2024 02:07 • StabbinRabbits • L'errore è stato corretto:

I have had this problem all day in every game that I play and every action that I take. "Move recorded, waiting for update". Then I have to refresh after every action.

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#95126: "Disconnected from Server, week after week after week"

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