#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
A che riguardo è la segnalazione?
Cos'è successo? Prego, seleziona tra le seguenti
Cos'è successo? Prego, seleziona tra le seguenti
Si prega di verificare se esiste già una segnalazione sullo stesso argomento
Se sì, per favore VOTA solo questa segnalazione. Segnalazioni con più voti hanno priorità di presa in carico!
| # | Status | Votes | Game | Type | Title | Last update |
|---|
Descrizione dettagliata
-
• Per favore copia/incolla il messaggio di errore visualizzato sullo schermo, se possibile.
Unknown email address when trying to recover the password for my account.
-
• Per favore spiega cosa avresti voluto fare, cosa hai fatto e cosa è successo
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Qual è il tuo browser?
Google Chrome v97
-
• Per favore copia/incolla il testo visualizzato in inglese invece che nella tua lingua. Se hai una schermata di questo errore (cosa buona e giusta), puoi usare Imgur.com per caricarla e fare copia/incolla del link qui.
Unknown email address when trying to recover the password for my account.
-
• Questo testo è disponibile nel sistema di traduzione? Se sì, è stato tradotto nell'arco di più di 24 ore?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Qual è il tuo browser?
Google Chrome v97
-
• Spiega il tuo suggerimento in modo preciso e conciso in modo che sia il più semplice possibile per capire cosa intendi.
Unknown email address when trying to recover the password for my account.
• Qual è il tuo browser?
Google Chrome v97
-
• Cosa era mostrato sullo schermo quando sei rimasto bloccato (schermo bianco? interfaccia di gioco parziale? messaggio di errore?)
Unknown email address when trying to recover the password for my account.
• Qual è il tuo browser?
Google Chrome v97
-
• Quale parte delle regole non è stata rispettata dall'adattamento BGA
Unknown email address when trying to recover the password for my account.
-
• La violazione delle regole è visibile nel replay della partita? Se sì, a che numero di mossa?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Qual è il tuo browser?
Google Chrome v97
-
• Qual era l'azione di gioco che volevi fare?
Unknown email address when trying to recover the password for my account.
-
• Cosa stai provando a fare per attivare questa azione di gioco?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• Cosa è successo quando hai provato a fare questo (messaggio di errore, messaggio nella barra di stato del gioco...)?
• Qual è il tuo browser?
Google Chrome v97
-
• In quale fase del gioco si è verificato il problema (qual era l'istruzione della partita in corso)?
Unknown email address when trying to recover the password for my account.
-
• Cosa è successo quando hai provato a fare questa azione di gioco (messaggio di errore, messaggio nella barra di stato del gioco...)?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Qual è il tuo browser?
Google Chrome v97
-
• Per favore descrivi il problema rilevato. Se hai una schermata di questo errore (cosa buona e giusta), puoi usare Imgur.com per caricarla e fare copia/incolla del link qui.
Unknown email address when trying to recover the password for my account.
• Qual è il tuo browser?
Google Chrome v97
-
• Per favore copia/incolla il testo visualizzato in inglese invece che nella tua lingua. Se hai una schermata di questo errore (cosa buona e giusta), puoi usare Imgur.com per caricarla e fare copia/incolla del link qui.
Unknown email address when trying to recover the password for my account.
-
• Questo testo è disponibile nel sistema di traduzione? Se sì, è stato tradotto nell'arco di più di 24 ore?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Qual è il tuo browser?
Google Chrome v97
-
• Spiega il tuo suggerimento in modo preciso e conciso in modo che sia il più semplice possibile per capire cosa intendi.
Unknown email address when trying to recover the password for my account.
• Qual è il tuo browser?
Google Chrome v97
Storico dei resoconti
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
Aggiungi qualcosa a questo report
- Un altro ID tavolo / ID mossa
- F5 ha risolto il problema?
- Il problema si verifica spesso? Ogni volta? Casualmente?
- Se hai una schermata di questo errore (cosa buona e giusta), puoi usare Imgur.com per caricarla e fare copia/incolla del link qui.
